297 lines
13 KiB
Python
297 lines
13 KiB
Python
from dataclasses import dataclass
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from datetime import UTC, datetime
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from html import escape
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from sqlalchemy.orm import Session
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from starlette.requests import Request
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from app.models.repair import Repair, RepairNotificationEvent
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from app.models.user import User
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from app.repositories.repair_repository import RepairRepository
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from app.schemas.repair import RepairNotificationOverviewResponse, RepairNotificationTemplateResponse, RepairStatus
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from app.services.audit_service import write_audit_log
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from app.services.repair_public_link_service import RepairPublicLinkService
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from app.services.repair_status_labels import MAIL_STATUS_LABELS, STATUS_LABELS
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from app.services.system_settings_service import SystemSettingsService
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@dataclass(frozen=True)
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class RepairNotificationTemplate:
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event_type: str
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status: RepairStatus | None
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subject: str
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text: str
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html: str | None = None
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TEMPLATES: tuple[RepairNotificationTemplate, ...] = (
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RepairNotificationTemplate(
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event_type="repair_created",
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status="new",
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subject="Reparatur {repair_number} wurde erfasst",
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text="Guten Tag {customer_name},\n\nIhre Reparatur {repair_number} für {device} wurde erfasst. Den aktuellen Status finden Sie später unter {public_status_url}.\n\n{company_name}",
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),
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RepairNotificationTemplate(
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event_type="device_accepted",
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status="accepted",
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subject="Gerät zu Reparatur {repair_number} angenommen",
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text="Guten Tag {customer_name},\n\nIhr Gerät {device} wurde angenommen. Aktueller Status: {status_label}.\n\n{company_name}",
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),
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RepairNotificationTemplate(
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event_type="diagnosis_started",
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status="diagnosis",
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subject="Diagnose für Reparatur {repair_number} läuft",
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text="Guten Tag {customer_name},\n\nwir prüfen Ihr Gerät {device}. Aktueller Status: {status_label}.\n\n{company_name}",
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),
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RepairNotificationTemplate(
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event_type="estimate_created",
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status="estimate",
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subject="Kostenvoranschlag zu Reparatur {repair_number}",
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text="Guten Tag {customer_name},\n\nfür Ihr Gerät {device} wurde ein Kostenvoranschlag vorbereitet. Aktueller Status: {status_label}.\n\n{company_name}",
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),
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RepairNotificationTemplate(
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event_type="waiting_for_customer",
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status="waiting_for_customer",
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subject="Freigabe für Reparatur {repair_number} erforderlich",
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text="Guten Tag {customer_name},\n\nfür Ihre Reparatur {repair_number} warten wir auf Ihre Rückmeldung. Aktueller Status: {status_label}.\n\n{company_name}",
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),
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RepairNotificationTemplate(
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event_type="repair_started",
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status="repair",
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subject="Reparatur {repair_number} läuft",
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text="Guten Tag {customer_name},\n\nwir bearbeiten Ihr Gerät {device}. Aktueller Status: {status_label}.\n\n{company_name}",
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),
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RepairNotificationTemplate(
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event_type="final_test",
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status="final_test",
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subject="Endprüfung für Reparatur {repair_number}",
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text="Guten Tag {customer_name},\n\nIhr Gerät {device} befindet sich in der Endprüfung. Aktueller Status: {status_label}.\n\n{company_name}",
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),
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RepairNotificationTemplate(
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event_type="ready_for_pickup",
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status="ready_for_pickup",
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subject="Reparatur {repair_number} ist abholbereit",
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text="Guten Tag {customer_name},\n\nIhr Gerät {device} ist abholbereit. Aktueller Status: {status_label}.\n\n{company_name}",
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),
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RepairNotificationTemplate(
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event_type="shipped",
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status="shipped",
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subject="Reparatur {repair_number} wurde versendet",
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text="Guten Tag {customer_name},\n\nIhr Gerät {device} wurde versendet. Aktueller Status: {status_label}.\n\n{company_name}",
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),
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RepairNotificationTemplate(
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event_type="completed",
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status="completed",
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subject="Reparatur {repair_number} abgeschlossen",
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text="Guten Tag {customer_name},\n\nIhre Reparatur {repair_number} wurde abgeschlossen. Vielen Dank.\n\n{company_name}",
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),
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)
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def _device_label(repair: Repair) -> str:
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return f"{repair.device_manufacturer} {repair.device_model}".strip()
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def _repair_label(repair: Repair) -> str:
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return f"{repair.repair_number} · {repair.customer_name}"
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def _plain_status_mail(repair: Repair, *, status_label: str, public_status_url: str) -> str:
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return (
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f"Hallo {repair.customer_name},\n\n"
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"der Status Ihrer Reparatur wurde aktualisiert.\n\n"
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f"Reparaturnummer:\n{repair.repair_number}\n\n"
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f"Gerät:\n{_device_label(repair)}\n\n"
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f"Neuer Status:\n{status_label}\n\n"
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f"Status online ansehen:\n{public_status_url}\n\n"
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"Hinweis:\nBitte antworten Sie nicht direkt auf diese automatisch erzeugte E-Mail.\n\n"
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"Funktechnik Schubert"
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)
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def _html_status_mail(repair: Repair, *, status_label: str, public_status_url: str) -> str:
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return f"""<!doctype html>
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<html lang="de">
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<body style="margin:0;background:#f4f7fb;font-family:Arial,Helvetica,sans-serif;color:#172033;">
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<table role="presentation" width="100%" cellspacing="0" cellpadding="0" style="background:#f4f7fb;padding:24px 0;">
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<tr>
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<td align="center">
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<table role="presentation" width="640" cellspacing="0" cellpadding="0" style="max-width:640px;width:100%;background:#ffffff;border:1px solid #dce5ef;border-radius:8px;overflow:hidden;">
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<tr>
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<td style="background:#082a60;color:#ffffff;padding:24px 28px;">
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<div style="font-size:13px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;">Olympus CRM</div>
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<div style="font-size:24px;font-weight:800;margin-top:6px;">Funktechnik Schubert</div>
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</td>
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</tr>
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<tr>
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<td style="padding:28px;">
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<p style="margin:0 0 18px;font-size:16px;">Hallo {escape(repair.customer_name)},</p>
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<p style="margin:0 0 22px;font-size:16px;line-height:1.55;">der Status Ihrer Reparatur wurde aktualisiert.</p>
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<table role="presentation" width="100%" cellspacing="0" cellpadding="0" style="border-collapse:collapse;margin:0 0 24px;">
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<tr>
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<td style="padding:10px 0;color:#657184;font-size:13px;font-weight:700;text-transform:uppercase;">Reparaturnummer</td>
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<td style="padding:10px 0;text-align:right;font-size:16px;font-weight:800;">{escape(repair.repair_number)}</td>
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</tr>
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<tr>
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<td style="padding:10px 0;color:#657184;font-size:13px;font-weight:700;text-transform:uppercase;border-top:1px solid #e7edf5;">Gerät</td>
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<td style="padding:10px 0;text-align:right;font-size:16px;font-weight:800;border-top:1px solid #e7edf5;">{escape(_device_label(repair))}</td>
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</tr>
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<tr>
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<td style="padding:10px 0;color:#657184;font-size:13px;font-weight:700;text-transform:uppercase;border-top:1px solid #e7edf5;">Neuer Status</td>
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<td style="padding:10px 0;text-align:right;font-size:16px;font-weight:800;border-top:1px solid #e7edf5;">{escape(status_label)}</td>
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</tr>
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</table>
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<p style="margin:0 0 24px;">
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<a href="{escape(public_status_url)}" style="display:inline-block;background:#082a60;color:#ffffff;text-decoration:none;font-weight:800;border-radius:8px;padding:13px 18px;">Reparaturstatus ansehen</a>
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</p>
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<p style="margin:0;color:#657184;font-size:14px;line-height:1.5;">Bitte antworten Sie nicht direkt auf diese automatisch erzeugte E-Mail.</p>
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</td>
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</tr>
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<tr>
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<td style="padding:18px 28px;background:#f8fafc;color:#657184;font-size:13px;">Funktechnik Schubert</td>
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</tr>
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</table>
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</td>
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</tr>
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</table>
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</body>
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</html>"""
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class RepairNotificationService:
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@staticmethod
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def render_templates(repair: Repair, *, public_status_url: str = "") -> list[RepairNotificationTemplateResponse]:
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placeholders = {
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"repair_number": repair.repair_number,
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"customer_name": repair.customer_name,
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"device": _device_label(repair),
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"status_label": STATUS_LABELS.get(repair.status, repair.status),
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"public_status_url": public_status_url or "wird später bereitgestellt",
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"company_name": "Olympus CRM",
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}
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return [
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RepairNotificationTemplateResponse(
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event_type=template.event_type,
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status=template.status,
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subject=template.subject.format(**placeholders),
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text=template.text.format(**placeholders),
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html=template.html.format(**placeholders) if template.html else None,
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)
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for template in TEMPLATES
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]
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@staticmethod
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def overview(db: Session, repair: Repair, *, public_status_url: str = "") -> RepairNotificationOverviewResponse:
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return RepairNotificationOverviewResponse(
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templates=RepairNotificationService.render_templates(repair, public_status_url=public_status_url),
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events=RepairRepository.list_notification_events(db, repair.id),
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)
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@staticmethod
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def send_status_mail(
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db: Session,
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repair: Repair,
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*,
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actor: User | None,
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request: Request | None,
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manual: bool = False,
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) -> RepairNotificationEvent:
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recipient = repair.customer_email.strip()
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subject = f"Reparaturstatus {repair.repair_number} wurde aktualisiert"
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status_label = MAIL_STATUS_LABELS.get(repair.status, repair.status)
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template = "repair_status_update"
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if not recipient:
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event = RepairRepository.create_notification_event(
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db,
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repair_id=repair.id,
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event_type="repair_status_mail",
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channel="email",
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recipient="",
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subject=subject,
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template=template,
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status="skipped",
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success=False,
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error_message="Keine Kunden-E-Mail hinterlegt",
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)
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RepairNotificationService._audit_failure(db, repair, actor=actor, request=request, reason="missing_recipient")
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return event
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link_action = "repairs.public_link.regenerate" if manual else "repairs.public_link.auto_create"
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public_link = RepairPublicLinkService.create_with_audit(db, repair, actor=actor, request=request, audit_action=link_action)
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public_status_url = public_link.public_status_path
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text = _plain_status_mail(repair, status_label=status_label, public_status_url=public_status_url)
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html = _html_status_mail(repair, status_label=status_label, public_status_url=public_status_url)
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smtp_config = SystemSettingsService.get_smtp_runtime_config(db)
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if not smtp_config.is_configured:
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event = RepairRepository.create_notification_event(
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db,
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repair_id=repair.id,
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event_type="repair_status_mail",
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channel="email",
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recipient=recipient,
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subject=subject,
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template=template,
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status="skipped",
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success=False,
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error_message="SMTP nicht konfiguriert",
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)
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RepairNotificationService._audit_failure(db, repair, actor=actor, request=request, reason="smtp_not_configured")
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return event
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try:
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SystemSettingsService.send_email(smtp_config, recipient=recipient, subject=subject, text=text, html=html)
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except Exception:
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event = RepairRepository.create_notification_event(
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db,
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repair_id=repair.id,
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event_type="repair_status_mail",
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channel="email",
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recipient=recipient,
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subject=subject,
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template=template,
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status="failed",
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success=False,
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error_message="Statusmail konnte nicht versendet werden",
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)
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RepairNotificationService._audit_failure(db, repair, actor=actor, request=request, reason="smtp_send_failed")
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return event
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event = RepairRepository.create_notification_event(
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db,
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repair_id=repair.id,
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event_type="repair_status_mail",
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channel="email",
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recipient=recipient,
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subject=subject,
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template=template,
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status="sent",
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success=True,
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sent_at=datetime.now(UTC),
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)
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write_audit_log(
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db,
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action="repairs.status_mail.sent",
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entity_type="repairs",
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entity_id=repair.id,
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entity_label=_repair_label(repair),
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actor=actor,
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request=request,
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metadata={"notification_event_id": event.id},
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)
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return event
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@staticmethod
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def _audit_failure(db: Session, repair: Repair, *, actor: User | None, request: Request | None, reason: str) -> None:
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write_audit_log(
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db,
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action="repairs.status_mail.failed",
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entity_type="repairs",
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entity_id=repair.id,
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entity_label=_repair_label(repair),
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actor=actor,
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request=request,
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metadata={"reason": reason},
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)
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